Fees & Disclosure Troubleshooting 

Q: Why can't I access Fees & Disclosure?

A: There are multiple requirements to access the disclosure generator:

• The application date must be within 2 days. 
• A program must be registered.
• The borrower(s) must have a current and present address. 
• If you requested a lock, it must be confirmed before you can issue disclosures.
• If you requested assistance from the Disclosure Desk, you will not be able to change your fees or disclosure data. 
• If you are doing broker disclosures or already issued lender disclosures, you will not be able to issue additional initial disclosures. 

Q: Why am I receiving "The 1003 Application Date on Information for Government Monitoring must be within 2 business days of today. If the loan is locked, the 1003 Application Date cannot be later than the Lock Date"?

A: The 1003 Application Date on Information for Government Monitoring -> Loan Originator Information cannot be more than 2 business days in the past. For example, if today is Wednesday, the 1003 Application Date must be Monday, Tuesday, or Wednesday of the same week. If the loan is locked, the Lock Date also cannot be before the 1003 Application Date.

Q: Why am I receiving "You must register a loan program and rate on Product Pricing & Lock"?

A: A loan program and rate need to be applied to your loan by registering on Product Pricing & Lock.

Q: Why am I receiving "Pending lock requests must be confirmed by JMAC Lock Desk"?

A: In order to provide borrowers the most accurate initial disclosures, our Lock Desk will need to confirm the lock before generating the disclosure package. For questions related to your lock, you can contact the Lock Desk by email at lockdesk@jmaclending.com or by phone at (949) 390-2687.

Lock Desk Cut-off Time: Monday-Friday, Excluding Federal Holidays 
4:00pm PST – Conf Arm / FHA Arm / VA Arm / Jumbo / Non-QM
8:00pm PST - Conf Fixed / FHA / VA Fixed

Q: Why am I receiving "Lender disclosures are not available on broker disclosed or previously disclosed loans. You can change the Loan Estimate Issued By on Additional Information"?

A: If you stated the Broker would be issuing the initial Loan Estimate, you cannot use the disclosure generator. You can change to Lender on Additional Information if you would like to use lender disclosures instead.
If you have already sent initial disclosures on your loan, you will not be able to access the disclosure generator again. A fee summary is available to view under in Documents under Fee and Disclosure Summary. If you encounter any problems such as not receiving esign emails or incorrect email address, contact our Disclosure Desk at disclosures@jmaclending.com.

Q: Why am I receiving "Your loan is already disclosed, or you have requested disclosures and it is in line to be worked on. You can no longer make edits to the fees. Please reach out to the Setup & Disclosures Department if you have further questions"?

A: If you request for assistance from the Disclosure Desk or have already issued disclosures, you will no longer be able to access the fees and disclosure generator. If you have any questions about your disclosures, contact our Disclosure Desk at disclosures@jmaclending.com.

Q: What if I still can't access Fees & Initial Disclosures after fixing the items above?

A: Contact your Account Executive listed on the Lender Key Contacts on the Welcome tab.

Q: Can I generate my own disclosures?

A: Yes, select Broker when asked who is responsible for Loan Disclosures. You can change this on the Loan Estimate Issued By field on Additional Information. You can then skip the disclosure generator.

If you will be generating your own disclosures, please make sure that your fees match our our disclosure generator and validate your Loan Estimate by referencing our Loan Estimate EXAMPLE. 

Fees

Q: Why are fees being automatically added?

A: We are integrated with Ernst, which pulls fee quotes from title providers nationwide. You can choose any of the providers on the Choose a Title Provider dropdown or have the system default to the lowest quote in the subject property area. You may also see lender, appraisal, and other fees added depending on your loan scenario.

Q: Can I manually change fee amounts?

A: Yes, you can change most fees by clicking the edit or delete button next to a fee. While editing, you can increase or decrease the fee amount, and for purchase transactions you can allocate an amount to the seller. Some fees, such as the lender fee and prepaid interest, cannot be edited or removed.

Q: Can I add fees that did not populate automatically?

A: Yes, you can add fees by clicking Add Fee. The letter before each fee corresponds to the section that fee is in. For example, (C) Closing Fee will be added to Section C of the Loan Estimate. After choosing a fee to add, you must enter the fee amount and service provider 

Q: Can I enter my own title provider?

A: Yes, create a new provider by clicking Manage Providers and Add New on Fee Itemization. You will need to add all required contact fields.

If you have previously created a title provider, you click Change Provider on Fee Itemization. Manually created providers are available to all users in the broker company.

Q: Can I enter my own escrow provider?

A: Yes, create a new provider by clicking Manage Providers and Add New on Fee Itemization. You will need to add all required contact fields.

If you have previously created a title provider, you click Change Provider on Fee Itemization. Manually created providers are available to all users in the broker company.

Q: How do I select my escrow provider?

A: When you add fee, you can assign your manually created escrow provider as the Service Provider. You can change any fee to an escrow provider by clicking the edit and changing the Service Provider to your escrow provider as well.

Preview and Compliance

Q: Why are seller paid fees displaying on the LE Preview?

A: On the LE Preview page, fees paid by the seller are treated as borrower fees with a seller credit. This is not how these fees will print in the disclosure package. Please refer to the Second Preview LE at the end of the Disclosure Generator for an accurate representation of these fees.

Q: Why is the seller credit higher than expected?

A: This is the same as the item listed above. Fees paid by the seller are treated as borrower fees with a seller credit on the LE Preview. This is not how these fees will print in the disclosure package. Please refer to the Second Preview LE at the end of the Disclosure Generator for an accurate representation of these fees.

Q: Why am I failing Compliance on the LE Preview?

A: The Compliance tab of the LE Preview page will run tests for QM, HOEPA (High Cost) and HPML (Higher Priced). These tests are informational, and you are free to proceed with the Disclosure Generator even with fails. However, if the loan is locked you may be stopped for these during the audit portion. You may reach out to our Lock Desk for assistance at LockDesk@jmaclending.com and (949) 390-2687

Q: Why is my financed Upfront Mortgage Insurance Premium (UFMIP) Or VA Funding Fee (VAFF) Not Shown in Closing Costs Financed?

A: Regardless of whether the UFMIP or VAFF is financed, they are disclosed in Section B of the Loan Estimate. Closing Costs Financed in the Calculating Cash to Close section is intended for any fees not already disclosed in the previous sections. Instead, these financed amounts will be subtracted from the Down Payment / Funds from Borrower. This is only applicable for FHA and VA loans.