JMAC has partnered with ARIVE as the first lender to offer condition sync through the platform. This allows clients to view conditions, upload documents, and submit conditions to JMAC for review all from the ARIVE portal.

To activate the integration, please reach out to the ARIVE support team by chat, email, or phone detailed on their Help page here.

Viewing and Uploading Conditions

Once the integration has been activated, conditions will appear in the ARIVE portal once the loan has been reviewed by a JMAC Underwriter. You will receive an email notification stating that new conditions have been added to ARIVE:

To view conditions In ARIVE, click the Conditions tab.

New conditions will start in Added status. To upload or attach an existing document to a condition, click the Attach or Upload Document (paperclip) button, then choose whether to Attach Existing or Upload New.

Browse or drag and drop your document(s), select a Classification, then click Upload.

IMPORTANT: The Classification is only relevant for the ARIVE Portal and will not be seen by JMAC.

Repeat this process for any remaining condition uploads. 

Submitting Conditions for Review

When ready to send conditions to JMAC, click the checkbox next to each ready condition, then click Submit to JMAC.

You'll receive a notification when conditions are successfully sent, and the sent conditions will move to the Sent to Lender tab and reflect a Sent to Lender status.

Sending over one or more conditions will place the loan in line for Underwriter review.

What's Next

If additional documentation is required by the Underwriter, the condition will return to the Pending tab with a status of Re-Requested. Continue with the previous steps until all conditions have been signed off.

NOTE: Conditions signed off or waived by the Underwriter will not be removed or have their status updated within ARIVE. This will be included in a future update. If any discrepancies arise, please refer to the JMAC Approval Certificate issued by the Underwriter.