Managing Due Date Changes 

The AMC may request a due date change based the appraiser's availability.

You will need to accept or deny the due date change. 

IMPORTANT: Due Date change are not be automatically approved. 

• If you accept, the AMC will proceed with the order. 
• If you deny, the Appraisal Desk may need to determine whether another AMC can accommodate the due date. 

Managing Fee Escalations

The AMC may request a fee escalation based on appraiser availability or property location. 

You will need to accept or deny the fee escalation. 

Next, you will be able to choose whether to: 

• Send/Resend Link to Borrower
• Pay with New Card
• Recharge Borrower Card
• Create Manual Payment 
• Collect at Close

Adding Additional Contacts

At any time before or after ordering your appraisal, you can click Create New Contact. 

Enter their first and last name, role, email, cell phone, work phone, and home phone, and click Create. 

Appraisal fees are subject to change and the fee schedule is listed here in Resources.

Contacting JMAC 

After creating your appraisal order, you can communicate additional order notes, appointment contact availability, split fee information through Team Conversation tab. 

Click Team Conversation, add a message to with the Payee First and Last Name, Email Address, Role, and the Amount Split, and click Send.

IMPORTANT: We can support split payment. After creating the order, click Team Conversation, add a message to with the Payee First and Last Name, Email Address, Role, and the Amount Split, and click Send.

Contacting the Appraisal Company

Once payment is collected, your order will be sent to an AMC. To contact the AMC with additional order notes or updated appointment contact availability, click Order Details, scroll at the bottom of page, enter your message, and click Send.

Uploading Documents

Under eVault, you can upload any documents for the AMC or download any provided documents from AMC. 

• To upload, you can drag and drop to the green button underneath either P&S Contract or Other Files. 
• To download, you can click any of the blue download buttons. 

Requesting Appraisal Order On Hold

To place your appraisal order on hold, click Order Actions and choose Place Order On Hold.  

Customizing Your Notifications

Click your email address to access your account settings and choose Notifications.

Check or uncheck the email notification you want to receive and click Save at the top of the page.