Defining a Change of Circumstance

Any time after submitting your loan, you may need to request a Change of Circumstance (CoC). A Change of Circumstance should be submitted for any of the following:

A. Out of Tolerance APR Changes (i.e. Program Change, Interest Rate Change, etc.)

B. Loan Program Changes (i.e. Fixed to ARM, Loan Term Change, etc.)

C. Loan Amount Changes

IMPORTANT: After submission (whichever comes first), you will only be able to adjust the pricing criteria related to Rate Lock. To learn more, read Locking a Loan.

Requesting a Change of Circumstance

To request a Change of Circumstance (COC), click Change of Circumstance under Loan Actions.

Select the COC Reason.

Enter an explanation. For example, what fees are changing include the value, what program you are requesting to change to, what the new mortgage insurance selection you are requesting, etc.

Choose any and all Disclosure Reasons. 

Click Request Change to request the COC review. 

What's Next

Change of Circumstance Review

The Disclosures Team will review the CoC, modify the loan, and send out a re-disclosure. They will notify the Processor, Account Manager, and Account Executive when the loan changes are made.

The Underwriter will review applicable CoCs after the re-disclosure is sent based on our Condition Review turn times. The Underwriter will send an updated Approval Certificate if the CoC triggers a change in conditions.

IMPORTANT: A CoC triggering a re-underwrite is subject to increased turn times.

If the CoC is not accepted (such as violating program guidelines), the Underwriter will revert the loan changes and provide a detailed explanation to the Processor, Account Manager, and Account Executive. The loan will then be re-disclosed with the original parameters.

Change of Circumstance After Initial Closing Disclosure

If the Initial Closing Disclosure has been sent, a re-disclosure CD will be issued requiring a 3-day Loan Doc waiting period in the following cases:

A. The disclosed APR exceeds .125% of the most recently disclosed CD.

B. The loan product changes.

C. A prepayment penalty is added.

IMPORTANT: If the borrowers do not consent electronically, there is a 6-day waiting period required before Loan Docs.