Non-Delegated Encompass Tutorials

Welcome to JMAC Lending!

We’re excited to have you here. Our goal is to work effectively together and ensure you are successful at what you do. This quick overview will introduce you to our correspondent portal and our loan processes.

Our Getting Started Tutorials include step-by-step instructions to help make your first loan submission easy and seamless. Important Tutorials include actions that may be performed outside a linear order. For a brief summary of our loan processes, please read Non Delegated Quick Start Guide

Additionally, feel free to check our other helpful resources, including forms, checklists, matrices, appraisals and policies.

TPO Client Portal: Onboarding


00:00 Intro & JMAC Lending Website
00:16 Help Center
01:07 Portal: Landing Page
02:18 Step 1: Creating Your Loan
02:55 Step 2: Re-Issuing Credit & Registering Your Loan 
04:24 Step 3: (Optional) Entering Fees & Requesting Disclosures
05:17 Step 4: Uploading Submission Documents & Requesting Submission Review

Correspondent Portal: Creating Your Loan - Submitting Your Loan

Complete Correspondent Portal Training Webinar

We are here for you!

Our Client Support Team is available by phone, email, or chat from 8am to 5pm PST, Monday through Friday. They will gladly assist you throughout the loan process and answer any questions that you might have. 

Client Support Team

Phone: 949-390-2671
Chat: Click the blue box in the corner to start chatting!